Q. Do I qualify to rent a car?
A. Renters are usually required to be at least 25 years of age, with a major credit card in their name and a valid driver's license. Although some locations do not rent to drivers under the age of 25, rental locations in states with laws allowing renters younger than 25 years of age will honor such policies.

Q. What are the requirements for international drivers?
A. International Licensed drivers are typically required to produce a current and valid passport in addition to their International License.

Q. Can additional drivers use the rental car?
A. Allowances and surcharges vary by each rental location. Typical surcharges associated with additional drivers will range from $5.00 per day to $10.00 per day. Renter is contractually still responsible for all damages to vehicle even with additional drivers listed on rental agreement.

Q. What are the pick-up and drop-off policies?
A. Vehicles must be returned to the rental location from which the vehicle was rented unless prior arrangements have specifically been made with that specific rental location. One-way rentals are typically not available.

Q. Are airport pick-up services available?
A. Not all major airports are serviced. Check the dealer's website for information regarding airport service. Each location can inform you of their available airport pick-up & drop-off services.

Q. What if I have problems with the rental car on the road?
A. If you experience mechanical trouble, have a flat tire or lose the car keys, Roadside Assistance is available 24 hours a day. Call 800-241-3673 (FORD)

Q. What if I have an accident with the car?
A. Contact the Ford rental location from which you rented the vehicle immediately. The rental location's phone number is typically listed on your rental agreement or key tags.

Q. Can I get unlimited mileage?
A. Most of the Ford rental locations offer several mileage options, many of which include unlimited mileage. Once you have placed your reservation request with a specific location, they can inform you of additional mileage packages and rates that are offered.

Q. What taxes are added to the rental agreement?
A. State and Local Taxes including surcharges are not included in the daily rental rate quoted. A typical percentage range of taxes charged is as low as 5% to as high as 12% but will vary by city and state.

Q. Are there any discounts available to me?
A. A variety of different discounts are typically offered by many of the Ford rental locations. Check the Rental Specials tab on the dealer's website or ask when placing your reservation if they honor your specific discount.

Q. What options are available on rental cars?
A. Optional equipment offered varies by rental location and is based upon availability. Surcharges are applicable for each optional item offered and vary by rental location.

Q. Am I responsible for damages to the rental vehicle?
A. Your Ford rental departments will require that you return your rental vehicle in the condition that it was provided to you with allowances in ordinary wear and tear. You are responsible for all damage, regardless of fault, to the rental vehicle except for ordinary wear and tear.

Q. Will I be covered for liability in the rental agreement?
A. The vehicle you rent through your Ford rental department includes liability coverage equal to your state's minimum financial responsibility (MFR) limits. Each state has various limits. Generally, this insurance will cover a liability loss only after your personal auto liability insurance limits are exhausted and in many instances, only if that coverage is less than the state's MFR limits. Exceptions would be in states that require the rental's MFR liability coverage to take effect prior to your personal auto insurance liability policy. Also, liability coverage for intra-family claims is not covered in most states.

Q. When I rent a vehicle, isn't the vehicle already covered under my personal auto insurance?
A. Some policies fully cover rental vehicles, some partially cover rental vehicles, but some don't cover rental vehicles at all. Before renting, review your auto policy carefully and speak to your personal insurance agent to ensure that you understand your coverage.

Q. Does your rate include liability insurance above state limits?
A. No, such liability insurance is not a part of the daily rental fee. But your Ford rental department in many cases can provide you with a choice of options. You may elect additional Liability Insurance Coverage (for a daily charge) and protect yourself and your assets against bodily injury and property damage claims.

Q. I've checked and rentals are covered by my auto insurance policy. Why should I consider electing the optional Collision Damage Waiver?
A. Collision Damage Waiver waives your responsibility for theft of (where permitted by law) or damage to the rental vehicle. If your rental vehicle is damaged or stolen, you're covered without having to make any claim against your personal auto insurance policy. CDW allows you to minimize the risk of higher premium costs or cancellation. (CDW is not insurance and typically is a waiver for the entire damage.). However, some locations may offer a partial waiver, in which case you will be responsible for the first $1,500.00 in damages.

Q. Does your rate include Collision Damage Waiver?
A. It is not an automatic part of your daily rental fees. Your Ford rental department is providing you with a choice of options. They are: rely on your own policy, rely on your credit card coverage, or elect the Collision Damage Waiver (for a daily charge) to waive your responsibility for damage to your rental vehicle, providing the loss or damage did not result from any prohibited use or rental agreement violation.

Q. What about the "exclusions and exceptions" of my credit card insurance?
A. Many credit cards do not cover many types of vans, SUV's, trucks or other vehicles. They also generally have specific time limits under which you are covered for a rental. Before assuming that you're adequately covered with your credit card, check the terms of your credit card agreement carefully.

Q. How much is your Collision Damage Waiver?
A. The daily cost of CDW will deviate by rental department, the state where you rent, and type of vehicle you choose. Typically charges could vary from $9.00 per day to $20.00 per day.

Q. I want to know the total price of the rental including insurance, before I place my reservation.
A. Once you have determined the rental location for your reservation request, you will be able to acquire more specific information.

Q. What other types of coverage are available to me?
A. Many of the Ford rental departments may offer additional optional coverage that includes Personal Effects Coverage and/or Personal Accident Coverage. If interested please inquire at the rental location when renting your vehicle.